FAQ

Sherlyn Belle - Frequently Asked Questions (FAQ)

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1. How are your products made?
   Our products are proudly designed and crafted with care using high-quality natural fibers. We focus on sustainable production to create timeless, elegant pieces you’ll love.
    

2. How do I place an order?
   You can place an order directly on our website by browsing the collection, adding items to your cart, and proceeding to checkout. For any assistance, contact us at sherlynbellestore@gmail.com.
    

3. What payment methods do you accept?
   We accept major credit cards (Visa, MasterCard, American Express), and other payment options listed at checkout.
    

4. How long does it take to process my order?
   Orders are processed within 1-3 business days after payment confirmation. During peak seasons or holidays, processing times may extend, but we’ll keep you updated.
    

5. When will I receive my order?
   Domestic Shipping: Orders typically arrive within 3–7 business days after processing.
   International Shipping: Delivery usually takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order ships.
    

6. How much is shipping?
   Shipping costs are calculated at checkout based on your location. For international orders, customs fees or duties may apply and are the customer’s responsibility.
    

7. What is your return policy?
   Items can be returned within 14 days of receipt if they are in their original condition—unworn, unwashed, with all tags intact. Refer to our Return and Exchange Policy for more details. Refunds for returns will be provided as store vouchers only, which will be valid for 180 days from date of issue and be redeemed for future purchases. All postal fees, custom duties, and taxes for returns are to be borne by the customer.
    

8. Can I exchange my item for a different size or style?
   Yes, exchanges are accepted within 14 days of receiving your order, provided the item is in its original condition. All postal fees, custom duties, and taxes for returns are to be borne by the customer.. Contact us at sherlynbellestore@gmail.com to start the process. Should an exchange not be possible, a store voucher will be issued for the value of the returned item, which will be valid for 180 days from date of issue.
    

9. What if my item is damaged or defective?
   If you receive a damaged or defective item, contact us immediately at sherlynbellestore@gmail.com. We’ll arrange a return or replacement at no extra cost.
    

10. How can I modify or cancel my order?
    Please contact us within 24 hours of placing your order for modifications or cancellations. Once processing begins, changes may not be possible.
     

11. Do you ship internationally?
    Yes, we ship worldwide! Delivery times vary based on the destination, and customers are responsible for any customs duties or fees.
     

12. How do I care for my Sherlyn Belle garments?
    Our garments are made from high-quality natural fibers. For longevity, follow the care instructions included on the label, and opt for gentle washing.
     

13. What materials are your products made of?
    We use 100% natural fibers like linen and cotton, chosen for their comfort, sustainability, and suitability for diverse climates, particularly in Asia.
     

14. Do you offer gift cards?
    Yes! Gift cards are available for purchase on our website and make a thoughtful gift for any occasion.
     

15. How can I contact customer service?
    Reach out to us via email at sherlynbellestore@gmail.com, and our team will assist you promptly.
     

16. How do I know which size to order?
    Use our Size Guide available on each product page to find your perfect fit. For further questions, contact us for personalized assistance.
     

17. Can I track my order?
    Absolutely. Once your order ships, we’ll email you a tracking number so you can monitor its progress.
     

18. Do you have any physical stores?
    Currently, we are an online-only brand. Stay tuned for updates on pop-up shops or special events.
     

19. Are Sherlyn Belle pieces sustainable?
    Yes, sustainability is a core value of our brand. We use high-quality natural materials and design timeless pieces that reduce waste and respect the environment.
     

20. What if I still have questions?
    We’re here to help! Contact us at sherlynbellestore@gmail.com and we’ll assist you with any concerns.

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Love,

SB